Contact Us For Skincare Questions, Routine & Product Help

A Profounda Health & Beauty, Inc. Brand

Contact Jo Collection

10501 S. Orange Ave, STE 124, Orlando, Florida, 32824

407-270-7790

Three skincare products on a metallic surface with a blurred indoor background

Customer Support Promise

We know great skincare comes with great questions. Our support team is available during staffed hours to help with orders, product questions, and routine guidance.

Staffed Hours: Monday to Friday, 9 AM–5 PM EST

Response Time: We reply to all messages within one business day

Contact: support@jocollectionusa.com

If you need help, we’re here. Real people. Real answers.

Returns and Refunds

We want you to love your routine. If something isn’t working for you, email us at support@jocollectionusa.com within 30 days of delivery.

What we cover:

Items damaged in transit
Order mistakes
First-time product dissatisfaction
Skin reactions or incompatibility
Wrong item sent

What we may request:

A photo of the product you received so we can document the issue and improve our quality controls.

Once approved, refunds are usually processed within 3–5 business days.

FAQ

61%

(77)

32%

(40)

(7)

(1)

No me reseco la piel

Me gustó el producto, me ayudó a mejorar la apariencias en mis manchas y lo mejor es que no me reseca la piel, de doy un 10/10 a este producto de verdad me gusta mucho, y si empaque súper bueno

Less Wrinkles in Slightly Over A Week

Why did you pick this product vs others?:I've been using this for over a week now with a noticeable change.A. The packaging looks sleek & classyB. Marshmallow root is supposed to be awesomeC. It is non greasy, non irritating, gentle & feels nourishing so far...D. My skin looks fresher and more youthfulE. Avoid the eyes, it can swell the eyelids

Love this product

I love this product. Since I've been using it, I've seen my skin improve. But what I love most is that it has a subtle, pleasant scent.

Good Tightening Solution

Have used Pineapple Peel for over one year and still experiencing good results. Let it sink in and dry a bit after night time cleansing, then apply a good moisturizer or night time cream just before bed. I awaken with more tightened skin that is not tacky and find it easy to apply my tinted sunscreen and makeup. Do not be alarmed by "crusty" bits you find in this product -it's part of the formula and will dissolve into your skin.

Night Cream

This cream passed the wrist test (to make sure there was no irritation). The cream goes on lightweight - it's very easy to use too much, so start in small quantities. At first I thought the pump in the tube was cool/interesting, but I kept going to unscrew the lid instead. However, after getting used to it, you can control just using a small amount from the pump pretty effectively.It's hard to judge effectiveness - you really need to use the same product over the long term to see if it's making any difference. In the short term, repeated use didn't seem to make much of a difference compared to normal moisturizers I've used, but it did help moisturize.Although a little goes a long way, the price point makes me wary of repurchasing. However, it could be worth someone else trying.

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Elevate your beauty routine with our top picks.

Contact Jo Collection

10501 S. Orange Ave, STE 124, Orlando, Florida, 32824

Customer Support Promise

Contact us

Returns and Refunds

Let customers speak for us

Cart0 items

Elevate your beauty routine with our top picks.

Contact Jo Collection

10501 S. Orange Ave, STE 124, Orlando, Florida, 32824

Customer Support Promise

Contact us

Returns and Refunds

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Let customers speak for us