Frequently Asked Questions

  • Yes. Every product is formulated with barrier support in mind and tested on sensitive skin (starting with ours). For The Pineapple Peel, it is self-neutralizing, meaning it exfoliates gently and knows when to stop.

  • Yes! You can. Unlike harsh scrubs or intense peels, this formula is designed for daily, leave-on use. If your skin’s new to exfoliating, you may want to start with 2–3 times a week and work your way up. You may experience a small tingle- but no burning!

  • Yes, it uses gentle, self-neutralizing AHAs and BHAs, but it is formulated for daily, gentle exfoliation, not the harsh, high-percentage peels you get in a medical office. It's designed to be barrier-friendly and for daily use.

  • Many customers experience results the next day. Most customers notice smoother texture and more glow in the first 1–2 weeks. Deeper results like more even tone and fewer breakouts usually show up around week 4–6 with consistent use.

  • No way. Skin is skin! Our minimalist, effective approach works for anyone who wants better skin without the 10-step stress.

  • Super simple:

    1. Cleanse with the Green Queen
    2. Exfoliate with the Pineapple Peel
    3. Moisturize with the Night Cream
    Sunburn Alert

    The Pineapple Peel contains alpha hydroxy acids (AHAs) that may increase your skin’s sensitivity to the sun and the possibility of sunburn. Use sunscreen, wear protective clothing, and limit sun exposure while using this product and for one week after discontinuing use.

    Want to add more? Here’s how the Flex Upgrades fit in:

    • Vitamin C Serum: Use Vitamin C in the morning after cleansing and before moisturizer or SPF. That’s when your skin is most exposed to environmental stressors like pollution and UV light — and antioxidants like Vitamin C can do their best work. If you use exfoliating acids or retinol, apply Vitamin C at a different time of day (morning for Vitamin C, evening for actives) to keep your skin balanced and comfortable.
    • Twin Rose Mist: Use anytime for a refreshing hydration boost. Delivers antioxidant defense and glow. Use when skin looks dull or needs a brightening touch-up.
    • Hand Cream: Keep it in your bag, desk, or nightstand. It’s your routine’s hardest-working add-on. Protects and repairs the most-used skin on your body! A barrier-friendly essential beyond your face.

    The Essentials Kit gives you everything you need. The Flex Upgrades are just that: optional, smart upgrades when you want more during the day.

  • Yes , but we made Jo Collection to be enough. If you want to keep your favorite serum or SPF, go for it. But we’re proud to say: these products can stand on their own.

  • No! This started as a family project to fix what wasn’t working.
    It’s named after my mom, Joanne, a trained cosmetician who believed in simple, consistent skincare before it was trendy.
    She passed down the wisdom. I did the research.
    Now it's something we get to pass on: from our family to yours.

    Every formula was made by us, and each product is made in house in our pharmaceutical FDA cGMP facility.

  • Contact us here We're a small, responsive team that actually reads every message.

Quality and Proof

  • cGMP (Current Good Manufacturing Practice):

    • Definition: cGMP refers to the FDA's regulations that ensure products are consistently produced and controlled according to quality standards.
    • Jo Collection Context: We follow cGMP to ensure pharmaceutical-level consistency, safety, and purity in every batch. It is a manufacturing standard, not an FDA approval of the product itself.

    FDA-Registered Facility:

    • Definition: This means the facility where our products are made is registered with the FDA as a place where cosmetics are manufactured.
    • Jo Collection Context: This registration is part of our commitment to transparency and accountability, confirming our manufacturing location and process follows regulated protocols.

    Barrier-Friendly / Skin Barrier:

    • Definition: The skin barrier is the outermost layer of your skin that protects against irritants, pollution, and water loss.
    • Jo Collection Context: Barrier-friendly means our products are formulated to support, protect, and repair this critical layer, preventing the common irritation and dryness caused by harsh products.

    Clinically-Supported Actives:

    • Definition: These are key ingredients (like Vitamin C, AHAs, etc.) that have published clinical research confirming their efficacy and benefits when used at proper concentrations.
    • Jo Collection Context: We use these proven ingredients to ensure our products deliver dependable, visible results.

  • Read all about our consumer testing here!

  • We are 100% Cruelty-Free and never test on animals.


  • 1) Clinically-supported active ingredients

    2) Third-party tested results (Consumer Perception Studies). We publish the full methodology (sample size, duration, and exact survey statements) for our key claims on our Clinical and Consumer Study page.

    3). Customer Reviews!

  • This means we hire an independent, specialized research firm to conduct tests (like our 28-day study) on a panel of users to verify that our products deliver the results we claim.

  • Yes, we are proudly affiliated with Profounda Health & Beauty, inc. However, our official and primary authorized storefront is jocollectionusa.com. Please do not purchase from unauthorized websites as we cannot guarantee product authenticity. See full list of authorized storefronts here.

Shipping

  • We offer FREE shipping on all orders over $50. For orders under $50 a standard rate of around $5.95 applies, depending on loaction

  • You will receive a tracking number by email when your order has been dispatched.

  • If an item has been damaged in transit, we will provide you with a replacement or a full refund. Please contact us with your order details and a photo of the damaged item.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns

  • We want you to love your routine. If something isn’t working for you, email us at support@jocollectionusa.com within 30 days of delivery.

    What we cover:

    • Items damaged in transit
    • Order mistakes
    • First-time product dissatisfaction
    • Skin reactions or incompatibility
    • Wrong item sent

    What we may request:

    A photo of the product you received so we can document the issue and improve our quality controls.

    Once approved, refunds are usually processed within 3–5 business days.

  • Return shipping is paid for by the customer.

Promotions + Orders

  • Yes our discount codes expire. Most codes are associated with a specific promotion that runs for a short period of time. If you have any questions about a particular discount code, please contact us.

  • Unfortunately only one discount code can be used per order and it cannot be combined with other promotions.