Frequently Asked Questions

  • Yes. Every product is formulated with barrier support in mind and tested on sensitive skin (starting with ours). For The Pineapple Peel, it is self-neutralizing, meaning it exfoliates gently and knows when to stop.

  • Yes! You can. Unlike harsh scrubs or intense peels, this formula is designed for daily, leave-on use. If your skin’s new to exfoliating, you may want to start with 2–3 times a week and work your way up. You may experience a small tingle- but no burning!

  • Many customers experience results the next day. Most customers notice smoother texture and more glow in the first 1–2 weeks. Deeper results like more even tone and fewer breakouts usually show up around week 4–6 with consistent use.

  • No way. Skin is skin! Our minimalist, effective approach works for anyone who wants better skin without the 10-step stress.

  • Super simple:

    1. Cleanse with the Green Queen
    2. Exfoliate with the Pineapple Peel
    3. Moisturize with the Night Cream
    Sunburn Alert

    The Pineapple Peel contains alpha hydroxy acids (AHAs) that may increase your skin’s sensitivity to the sun and the possibility of sunburn. Use sunscreen, wear protective clothing, and limit sun exposure while using this product and for one week after discontinuing use.

    Want to add more? Here’s how the Flex Upgrades fit in:

    • Vitamin C Serum: Use Vitamin C in the morning after cleansing and before moisturizer or SPF. That’s when your skin is most exposed to environmental stressors like pollution and UV light — and antioxidants like Vitamin C can do their best work. If you use exfoliating acids or retinol, apply Vitamin C at a different time of day (morning for Vitamin C, evening for actives) to keep your skin balanced and comfortable.
    • Twin Rose Mist: Use anytime for a refreshing hydration boost. Delivers antioxidant defense and glow. Use when skin looks dull or needs a brightening touch-up.
    • Hand Cream: Keep it in your bag, desk, or nightstand. It’s your routine’s hardest-working add-on. Protects and repairs the most-used skin on your body! A barrier-friendly essential beyond your face.

    The Essentials Kit gives you everything you need. The Flex Upgrades are just that: optional, smart upgrades when you want more during the day.

  • Yes , but we made Jo Collection to be enough. If you want to keep your favorite serum or SPF, go for it. But we’re proud to say: these products can stand on their own.

  • No! This started as a family project to fix what wasn’t working.
    It’s named after my mom, Joanne, a trained cosmetician who believed in simple, consistent skincare before it was trendy.
    She passed down the wisdom. I did the research.
    Now it's something we get to pass on: from our family to yours.

    Every formula was made by us, and each product is made in house in our pharmaceutical FDA cGMP facility.

  • Contact us here We're a small, responsive team that actually reads every message.

Shipping

  • We offer FREE shipping on all orders over $50. For orders under $50 a standard rate of around $5.95 applies, depending on loaction

  • You will receive a tracking number by email when your order has been dispatched.

  • If an item has been damaged in transit, we will provide you with a replacement or a full refund. Please contact us with your order details and a photo of the damaged item.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns

  • We are happy to accept returns on both new and gently used products within 30 days.

  • Return shipping is paid for by the customer.

Promotions + Orders

  • Yes our discount codes expire. Most codes are associated with a specific promotion that runs for a short period of time. If you have any questions about a particular discount code, please contact us.

  • Unfortunately only one discount code can be used per order and it cannot be combined with other promotions.